Frequently asked questions
How do I purchase a product?
Add the product/s that you would like to purchase to the cart and process your order. You will be asked to please fill out delivery information and who the contact person is. If you would rather prefer that we help you place the order please feel free to contact us by email at info@poolfunstore.com or please call us at +44 08450985127.
How do I pay?
You can choose from any of the following forms of payment: Visa, Mastercard, Bank transfer or Paypal.
How much will I pay for shipping?
When you have added a product that you would like to purchase to the cart and processed your order, you will be asked to fill out delivery information. This way the system can estimate the shipping costs adapted to your order.
How and when will I receive the order?
When you Process your order, an estimated delivery time will appear. The delivery times indicated are informative and calculated based on average working days. Occasionally delays may occur, in this case the customer can unilaterally cancel the order, and be reimbursed the amounts paid.
What happens if the product arrives damaged?
All our merchandise is insured, so if you receive any damaged item, you are entitled to immediate replacement at no cost. To process a claim, we need you to send us a photograph to appreciate the damage, within a maximum of 24h to info@poolfunstore.com.
What is the warranty policy?
Any manufacturer, by law, is required to give a guarantee of at least two years.
What do I do if the order does not arrive?
At any given time you can check the status of your order from our website. You can also send an email to info@poolfunstore.com indicating the order number and we will respond as soon as possible. You can also call us at +44 08450985127 +44 08450985127.
It is the first time I buy online
Our site has been active since 2007. Currently we are a page of reference with over 75.000 customers and 250.000 visits per month; and more than 2000 orders are delivered worldwide every month. If you have any questions or doubts before processing an order with Poolfunstore please don´t hesitate to contact us.
What is the Privacy Policy for Poolfunstore?
You can consult our legal conditions at any given time. Our databases will not be transferred or loaned, or sold or exchanged with any other company, association, person or entity. To preserve and guarantee your privacy at all times and in compliance with the Law 15/1999, you'll have access to this data and you can exercise at any time your right of access, rectification, cancellation and opposition by sending an email to info@poolfunstore.com.
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